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Benefits Specialist I more...
Location:Baltimore, MD
Company:Catholic Relief Services
First posted:May 30, 2017 (last updated 1 week 8 hours ago)


Benefits Specialist I

United States/Baltimore


Full Time


Dept/Location: Human Resources/Baltimore

FLSA: Exempt
Band: D
Reports To: Manager II, Benefits

About CRS:
Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.



Position Summary:

Responsible for the day to day activities related to administering the health, welfare and retirement plans for International and Domestic employees. Maintain the employee records database (HRIS) and employee benefit files. Provides input and assists in implementing new/enhanced benefit programs. Provides full customer service to all CRS employees and their dependents as needed for benefits administration and support.


Specific Job Responsibilities:

Coordinates day-to-day operations of group benefit programs responding to employee needs and inquiries:

  • Provides proactive customer service support to internal and external customers.

  • Responds directly to Tier I requests and elevates requests considered Tiers II and III to senior benefit staff.

  • Interprets plan procedures and CRS benefit policies.

  • Serves as first line contact with vendors on reconciliation of invoices.

  • Works directly with carriers and responsible for quality control of any eligibility files or other information provided to carriers.

  • Prepares regular benefit reports, timely and accurate monthly billings, invoices, and required filings.

  • Reviews claim forms, leave requests and ensures appropriate resolution for employee and compliance with policy.

  • Maintains benefit reports, HRMS database and benefit files.

  • Assists with updates and maintenance of Benefit and Staff Care section of CRS Intranet

  • Assists with regular Benefit audits to monitor accuracy and performance. Suggest process improvements to enhance benefit administration.

  • Performs administrative duties such as documenting processes and procedures, maintaining employee benefit files and ensuring benefit-related payroll records are accurate and up to date.


    Provides input to benefit plan and policy changes Assists in implementation of new/enhanced benefit programs;

  • Reports on the usage, services, coverage, effectiveness, cost, plan experience, and competitive trends in benefits programs and provides input for cost containment strategies, plan or process modification to manager.

  • Provides input to long-range objectives regarding benefit programs.

  • Performs plan audits including eligibility, accuracy of employee and employer contributions and Medicare audits.


    Assists with benefit communication and education

  • Assists with development of benefits communications tools including orientations, CRS Intranet, email communications, and summary plan descriptions.

  • Participates in workshops on benefit and staff care topics for HQ staff.


    Undertakes all other duties and projects as assigned.


    Key Working Relationships:

    Internal: HR Benefits Manager, HRIS Administrator, Employee Services team, HR Response team, Employee Relations Manager, Recruitment team, Payroll, Finance and all domestic and international employees and their dependents


    External: Former employees, retirees, plan brokers, vendors, other NGO's.



    Agency-wide Competencies (for all CRS Staff): These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities.

    ? Serves with Integrity
    ? Models Stewardship
    ? Cultivates Constructive Relationships
    ? Promotes Learning




  • Bachelor's degree in Business Administration, Human Resource or related field. CEBS professional designations preferred. Additional work experience may substitute for some education.

  • Minimum of two years of benefits administration experience.

  • Ability to provide superior customer service to employees.

  • Ability to maintain confidentiality of employee information and benefit records absolutely necessary.

  • Excellent oral and written communication skills and proven cultural sensitivity to communicate effectively with staff, retirees, consultants and vendors.

  • Proven project management skills with the ability to design and manage a project through to completion. Good organization skills.

  • Knowledge of HR benefit programs and services

  • Knowledge of the best practices in health & welfare benefits programs and pension plan administration strongly preferred

  • Knowledge of pertinent federal and state regulations, affecting employee benefit programs.

  • Analytical and data management skills

  • Computer proficiency with the ability to utilize MS Word, Excel, Power Point, ADP Enterprise and HWSE.


    Major Responsibilities of Position: Administration, Finance, Monitoring/Evaluation, Report Writing


    Disclaimer Clause: This job description is not an exhaustive list of the skills, effort, duties, and responsibilities associated with the position.






    CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.








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