Contact Center Specialist - Lenox

PCSB   Lenox, IA   Full-time     Call Center / Customer Service
Posted on March 20, 2024

Join our Contact Center Team!

  • Competitive Wages
  • Medical, Dental & Vision Insurance
  • PTO & Paid Holidays
  • Profit Sharing Retirement Plan

 

SUMMARY

The successful candidate will be an experienced customer service and solution oriented team member. Primary responsibilities include assisting customers with solutions and trouble-shooting for web and mobile delivery channels, and providing outstanding customer phone support. Reports to ITM & Contact Center Manager, 37.5 - 40hrs/wk. from 7AM - 6PM with rotating Saturdays from 8AM - 12PM.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Provide outstanding customer phone support to all PCSB Bank customers
  • Assist customers with new and ongoing account support
  • Provide solutions and trouble-shooting support for the bank’s web and mobile delivery channels (online banking, bill payer, mobile banking, e-statements, etc.)
  • Become knowledgeable in all bank retail products and services, applicable bank and branch policies, procedures and support systems
  • Cross-sell products when appropriate by making the necessary referrals to those who specialize in the bank’s outstanding product line

 

MINIMUM QUALIFICATIONS

  • High school diploma or equivalent
  • Service/retail industry; banking experience preferred
  • Excellent verbal and written communication skills; bilingual in Spanish and English preferred
  • Excellent telephone and interpersonal skills
  • Good problem-solving, negotiation, and time management skills
  • Proficient computer skills, including Microsoft Office