Account Clerk II - English & Bilingual (English/Spanish)
The Human Services Department (HSD) is currently recruiting to fill two full-time fluent bilingual (English/Spanish) Account Clerk II positions, one in the Employment & Training Division and one in the Finance Division. The Department of Health Services (DHS) is recruiting to fill one extra-help basic bilingual (English/Spanish) position in Sonoma County Animal Services and one part-time fluent bilingual (English/Spanish) position in Behavioral Health’s DUI Program. It is also anticipated that this list will be used to fill multiple future English and Bilingual (English/Spanish) positions during the active status of the list. If you are interested in one or all of the current positions, or any of the potential future positions, we encourage you to apply now!
We are looking for candidates who love to problem solve, are logical thinkers, have an aptitude for reviewing tables and matrices of numbers, and want to provide a high-level of customer service to their colleagues and the general public. If you are adaptable, able to shift gears quickly, and like working in a fast-paced environment - join us now!
Account Clerk II’s are primarily responsible for reviewing and adjusting transactions and accounts, screening documents for accuracy and adherence to requirements, and authorizing payments in compliance with established procedures, regulations, and record keeping practices. Depending on assignment, Account Clerk II's will also:
- Provide excellent customer service, including answering phone calls from clients and assisting with questions
- Post repayments, recoupments, and expungements
- Sort and process mail, and create letters, forms, reports, memos, and notices
- Answer provider questions regarding timesheets, pay period breaks, overtime, submitting timesheets, and paycheck tracking
- Receive and process license applications and payments
- Order office supplies and prepare weekly deposits
- Enter and update information in the Animal Services database and coordinate permit billing and payment processing
- Recover outstanding fees owed to the Behavioral Health DUI Program
- Authorize payments in compliance with established regulations, procedures, and record keeping practices
- Enter new client debts and maintain existing client information in our collection system (VACS)
- Respond to client calls and assist clients with the repayment of overissued benefits
- Post client payments to our collection system (VACS) and our eligibility system (CalWIN)
The ideal candidates will possess:
- The ability to perform accurate data entry
- Experience reviewing, processing, and maintaining fiscal transactions and accounts
- Experience performing high level customer service duties
- The ability to manage a high volume of calls in a fast-paced environment
- Experience with Microsoft Excel and Word applications
- Strong interpersonal, problem-solving, and multi-tasking skills
- Attention to detail and effective organizational skills
- The ability to work both individually and as part of a team
What We Offer
Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including:
- A hybrid telework schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on assignment
- Eligibility for a salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
- Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
- County paid 100% premium contribution for the majority of employee-only and employee + family health plan options
- An annual Staff Development/Wellness Benefit allowance of up to $500 and ongoing education/training opportunities
- County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits
- Retirement fully integrated with Social Security
- May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment
Bilingual premium pay is an additional $1.50 per hour for fluent bilingual and $1.15 per hour for basic bilingual on top of the hourly pay rate. The Bilingual positions for this recruitment require English and Spanish skills at the fluent (conversational, reading, and writing) or basic (conversational) levels, depending on assignment. In order to be considered for bilingual assignments, applicants must indicate their skill level on their application and in their response to the required supplemental questionnaire. A bilingual examination will be conducted prior to employment to confirm level of skill. The bilingual premium pay begins after completion of the training period and upon the assignment of a bilingual caseload.
Extra-help employees relieve or augment permanent staff. Temporary, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most employee benefits such as long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. Temporary, extra-help employees are limited in their employment to a maximum of one calendar year. These employees must be off of work for three months before they can be re-employed on an extra help basis. Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage.
*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory.
This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment.
Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include completion of 12 semester units or 16 quarter units in accounting, record keeping, business math, or a closely related field.
One year of full-time experience which includes the review, processing, and maintenance of fiscal transactions and accounts, or statistical data and records.
License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.
Knowledge, Skills, and Abilities
Working knowledge of: methods, practices, and terminology used in financial and statistical clerical work, including working knowledge of costs and budgetary accounting principles; modern office policies, regulations, and procedures related to account or statistical records maintained; basic arithmetic to include addition, subtraction, multiplication, and division of whole numbers, decimals, fractions, and percentages; modern office methods and procedures; database, spreadsheet, and word processing applications.
Ability to: review and work with tabular detail such as codes, figures, and numbers; make arithmetic computations rapidly and accurately; use and understand common database, spreadsheet, and word processing applications; operate office equipment such as adding machines, calculators, and computers; review, code, post, balance, adjust, and summarize fiscal transactions or statistical data; maintain and reconcile related records; prepare final reports and statements; follow oral and written instructions; write neatly and legibly; establish and maintain effective working relationships with other employees and the general public; type accurately.
Selection Procedure & Some Helpful Tips When Applying
- Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
- You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
- You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
- Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.