Utilities Billing Technician

City of Fergus Falls   Fergus Falls, MN   Full-time     Administration / Clerical
Posted on November 23, 2022

The City of Fergus Falls is looking for a Professional to join our team!


  • Located in the heart of West Central Minnesota lakes country
  • Progressive schools
  • Safe community
  • County seat of Otter Tail County
  • Vibrant community and a growing regional center
  • River front revitalization and development under construction
  • Thriving arts scene


  • Balances the utility drawer daily including updating payments and reviewing for accuracy.
  • Bills utility accounts on a monthly basis and verifies account balances.
  • Reviews billings for accuracy and adjusts accounts which have been billed incorrectly.
  • Processes work orders for utility disconnections, reconnections, new orders, owner/tenant changes and other public service requests.
  • Oversees accuracy of meter readings and directs re-reading of meters when there are inconsistencies.
  • Interprets City Ordinances and City Code relating to utility services.
  • Receives in-person and phone inquiries concerning utility bills and services and provides outstanding customer service to both internal and external customers.
  • Must be able to work well under pressure and/or with frequent interruptions; ability to prioritize tasks to meet deadlines; ability to resolve conflicts as well as work with difficult customers regarding billing and payments.
  • This position requires accuracy and an attention to detail with well-developed problem-solving skills.
  • Provides front desk coverage as needed at City Hall.



  • This position requires a A.A. or A.S. degree or two-year technical certificate in accounting along with previous work experience in accounting or bookkeeping.
  • This position also requires proficiency in ten-key as well as Excel and Word.

The salary range for this position is $22.72 to $29.54 per hour. This position includes excellent city benefits, offered to all full-time employees.

Applications along with a current resume  must be submitted by December 5, 2022


City of Fergus Falls

Fergus Falls , MN